CRPM - Carolyn Riley Property Management

Privacy Policy

PRIVACY POLICY

Carolyn Riley Property Management (CRPM)

Fairlawn, Ohio

Effective Date: January 1, 2026

1. Introduction

Carolyn Riley Property Management (“CRPM,” “we,” “us,” or “our”) is a property management company located in Fairlawn, Ohio. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

  • Full name
  • Email address
  • Phone number
  • Any messages or inquiries submitted through our contact forms
  • Newsletter subscription preferences
  • Blog comments and user-generated content

2.2 Automatically Collected Information

When you visit our website, we and our third-party service providers automatically collect certain information about your device and browsing activity, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website or source
  • Date and time of visits
  • Links clicked and interactions on our website

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior. These technologies help us analyze website traffic, personalize your experience, and serve relevant advertisements. You can control cookie settings through your browser preferences; however, disabling certain cookies may limit website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To send newsletters, property listings, updates, and marketing communications (with your consent)
  • To send SMS/text messages related to our services, appointments, or property management matters when you have opted in to receive them
  • To analyze website usage and improve our website and services
  • To display relevant advertisements through Google Ads and Meta (Facebook/Instagram) Ads platforms
  • To monitor and moderate blog comments and user-generated content
  • To comply with legal obligations and enforce our terms
  • To protect the security and integrity of our website and business

4. Text Messaging (SMS) Communications

By providing your phone number and opting in to SMS communications, you consent to receive text messages from CRPM. These messages may include appointment reminders, property updates, service notifications, and other communications related to our property management services.

Message and data rates may apply. Message frequency will vary. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. For help, reply HELP or contact us directly. Opting out of SMS will not affect your ability to use our other services.

We do not share your phone number or SMS opt-in data with third parties for their own marketing purposes. Your consent to receive text messages is not a condition of purchasing any service.

5. Advertising and Third-Party Services

5.1 Google Analytics

We use Google Analytics to collect and analyze information about website traffic and user behavior. Google Analytics uses cookies to collect information such as how often you visit our website, what pages you visit, and what other websites you visited before coming to ours. We use this information to improve our website. Google Analytics collects only the IP address assigned to you on the date you visit, rather than your name or other identifying information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

5.2 Google Ads

We use Google Ads (Google’s advertising platform) to display advertisements to users on Google Search, YouTube, and other Google partner sites. Google may use cookies and similar tracking technologies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized Google advertising by visiting Google’s Ads Settings at: https://adssettings.google.com

5.3 Meta Ads (Facebook and Instagram)

We use Meta’s advertising platform to show advertisements on Facebook and Instagram. Meta may use the Meta Pixel or similar tracking tools on our website to collect information about your interactions, which is used to measure the effectiveness of our ads and to target relevant advertisements to you and users similar to you.

You can manage your Meta ad preferences through your Facebook Ad Preferences settings at: https://www.facebook.com/ads/preferences

5.4 Email Marketing

If you subscribe to our newsletter or mailing list, we collect your name and email address to send you property management updates, market insights, available listings, and promotional content. Each email will include an unsubscribe link allowing you to opt out at any time. We use a third-party email service provider to send these communications, and your information will be shared with that provider solely for this purpose.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with trusted third-party vendors who assist us in operating our website, conducting our business, and delivering services to you (e.g., email platforms, SMS providers, analytics tools, advertising platforms). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes (such as a court order or subpoena), to protect the rights and safety of CRPM or others, or to investigate potential fraud or security issues.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions and newsletter lists are retained while our relationship is active and for a reasonable period thereafter. You may request deletion of your data at any time by contacting us (see Section 11).

8. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

10. Ohio Residents – Your Privacy Rights

As a business operating in Ohio, we comply with applicable Ohio privacy laws. Ohio residents have the right to:

  • Know what personal information we collect about them
  • Request access to their personal information
  • Request correction of inaccurate personal information
  • Request deletion of their personal information, subject to certain exceptions
  • Opt out of the sale of personal information (we do not sell personal information)

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to verifiable requests within a reasonable timeframe.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: katie@crpm.net

Phone: 330-230-9949

Website: CRPM.net

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

This Privacy Policy was last updated on January 1, 2026. CRPM – Carolyn Riley Property Management, Fairlawn, Ohio.